frequently asked questions

Do you offer non-bridal services?

Yes!  We now have a dedicated team of senior artists to accommodate all non-bridal MUAH client bookings. 

However, we do not book non-bridal in advance of the upcoming calendar year.  Our calendar for non-bridal bookings opens in April.

  * Minimum 3 individuals required for party bookings.   

Do you offer private makeup lessons?

Yes we do!  See details here and when you are ready to schedule an appointment please send us an inquiry.

Can I be a model in your next photoshoot?

Of course!  Please email us at and be sure to include pictures or a link to your portfolio!

How do I get your availability & pricing details?

Please submit this request form.

How do I secure my event date?

To secure your date(s)/time(s) we take a 40% deposit per booking unless otherwise stated. Bookings are only confirmed once a contract has been drafted and a deposit has been paid and accepted. You may e-transfer the funds to

What is your cancellation policy?

Due to the courtesy of blocking out a certain amount of time/days toward each booking which prevents others from taking your blocked time, all deposit(s) are non-refundable and non-transferable. 

All deposit(s) are non-refundable and non-transferable and will result in forfeiture of monies on all cancellations regardless of notice time.

  • Cancellations can be made up to 60 days before the event date without any additional penalties.
  • If a cancellation is made 30 days prior to your event date, 50% of the remaining contract amount will also be charged.
  • If a cancellation is made with less than 30 days to your event date you will then be charged 100% of the total  contract amount. This includes no-shows and missed appointments, with or without completed service.

Please refer to the terms of our service.  

What method of payment do you accept?

Only deposits can be made through e-transfer or money order prior to your event dates. All balance dues are to be made in cash & in person on the day of the event. 

The final balance is due on the day of the event as one payment to the artist. The person(s) responsible for the entire payment is the person(s) who has signed/agreed to the contract. 

For large parties it is suggested that one designated person collect the entire balance and pay it to the artist. The artist is not responsible for collecting the balances due in portions from individual clients.

What happens if my artist is sick or has an emergency?

In the event that the contracted artist is unable to perform the services agreed upon due to an emergency, illness, or unexpected occurrence a trusted substitute artist will be assigned and informed of the agreed upon contract. 

If you find these new arrangements unsatisfactory, your deposit will be returned and contract nullified at your request. 

What happens if I am running late?

It is imperative that clients inform the artist ahead of time of any delays that might occur due to traditions etc. 

Please note we are typically booked back to back and we do not have the flexibility to honour late clients.

In the event that a client is later then 20 minutes for their scheduled appointment they risk having their appointment cancelled along with the forfeiture of deposits already paid.

What should I do to Prepare my Skin & Hair?

For Makeup Services:

  • Prep your skin with an oil free moisturizer, exfoliate your lips, & thread/tweeze or wax facial hair for optimal makeup application. 

For Hair Services:

  • Wash and blow-dry your hair completely straight the night before.
  • Do not use any products/serums/oils or a flat iron.

In General:

  • For clients with outfits that are difficult to wear over their heads please have your tops on prior to your appointment start time.
  • For large parties please ensure clients are available 10-15 minutes prior to their appointed time.

Please refer to the our skincare preparation TIPS!

What type of makeup products do you use?

Each Artist's kit varies based on their personal preference however we pride ourselves on the quality of our makeup.

Clients with skin conditions & sensitivities who prefer to use their own makeup  are more then welcome to. 

Please inform your artist of this at the start of your appointment.